STS Analyst

Job Description

JOB DETAILS

REQUIREMENTS

• 3–6 years of relevant experience in IT support or service desk roles
• High School Diploma or GED required; Bachelor’s degree preferred
• Strong troubleshooting skills across Windows, Mac, and POS systems
• Excellent communication and customer service skills
• Ability to manage multiple priorities and perform under pressure
• Familiarity with ITIL framework and incident management
• Experience in retail or customer-facing environments is a plus
• Technology certifications are a bonus

RESPONSIBILITIES

• Deliver proactive technical support to retail stores
• Resolve escalated incidents from Level 1 and triage teams
• Collaborate with vendors and internal teams to resolve high-severity issues
• Monitor and escalate recurring problems and trends
• Participate in daily operations and leadership meetings
• Maintain and improve documentation and knowledgebase resources
• Support hardware replacement and inventory tracking
• Contribute to projects, testing, and occasional travel for store visits or brand events
• Build strong relationships with internal partners and vendors
• Provide coaching and support to peers and new team members
• Continuously seek opportunities to improve processes and enhance service delivery

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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