Standard Operating Procedures (SOP) Specialist

Job Description

REQUIREMENTS

• Exceptional written communication skills with the ability to create clear, concise, and easy-to-follow documentation.
• Strong interviewing and active listening skills.
• Excellent organizational skills and attention to detail.
• Ability to simplify complex processes into practical instructions that can be followed by individuals with varying levels of experience.
• Comfortable interacting with individuals from diverse professional and personal backgrounds.
• Self-motivated and capable of independently managing projects and deadlines.
• Strong judgment and ability to ask clarifying questions to ensure accuracy and completeness.
• Proficiency with common office software such as Google Workspace or Microsoft Office.
• Ability to learn and adapt to new software systems and operational processes.
• Experience writing operational documentation, training materials, procedural manuals, or Standard Operating Procedures preferred.
• Experience conducting interviews, gathering operational information, or analyzing workflows preferred.
• Experience in nonprofit organizations, operations, administration, project coordination, training, or process improvement is a plus.
• Experience creating process documentation for volunteer-driven organizations is a plus.

RESPONSIBILITIES

• Conduct interviews and information-gathering meetings with staff, volunteers, contractors, and leadership team members to understand operational workflows and responsibilities.
• Observe and document how key organizational functions are performed, including both routine and event-based activities.
• Create clear, organized, step-by-step Standard Operating Procedures (SOPs) for organizational functions such as event hosting, volunteer onboarding, race-day coordination, community outreach, fundraising support, communication workflows, and administrative tasks.
• Develop supporting materials such as checklists, templates, process maps, forms, and training guides as needed.
• Organize SOP documents in a consistent format that can be easily accessed, updated, and used by future team members.
• Identify gaps, inconsistencies, or inefficiencies in current processes and communicate observations to leadership.
• Revise SOPs as processes evolve or feedback is received from users.
• Work collaboratively with leadership to prioritize which procedures should be documented first.
• Maintain confidentiality regarding internal organizational information and sensitive participant or volunteer data.
• Other responsibilities as assigned.

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