Sr. Manager, Community

Job Description

REQUIREMENTS

• 8–12+ years of experience building or leading community for a consumer brand
• Proven ability to build both digital and real-world communities
• Experience developing ambassador, creator, or membership programs
• Strong understanding of how community intersects with culture, content, and events
• Experience building scalable community frameworks across multiple markets
• Exceptional relationship-building and storytelling instincts
• Entrepreneurial mindset and ability to build programs from scratch

RESPONSIBILITIES

• Develop and execute our client’s global community strategy, positioning community as a core driver of growth, advocacy, and cultural relevance
• Build systems that transform customers into participants, contributors, and advocates, including community-led content, referrals, and ambassador programs
• Design programs that treat customers like influencers: including early access, community PR lists, product seeding, and community-led brand moments
• Partner closely with Social to turn channels into community hubs, prioritizing user-generated content, participatory formats, and community storytelling
• Integrate community into product and launch cycles, including early testing, feedback loops, and community-driven rollouts
• Design and launch scalable offline community programs across priority markets (run clubs, book clubs, wellness groups, parent communities, local ambassador gatherings)
• Identify and cultivate community leaders, creators, and advocates who can organically grow our client’s communities within key cities and cultural spaces
• Build and manage a structured global ambassador program that empowers members to host events and lead local communities
• Collaborate cross-functionally with PR/Communications, Partnerships, and Events to embed community into storytelling, collaborations, and experiential activations
• Establish and track community performance metrics including growth, engagement, participation, and advocacy
• Develop scalable playbooks and systems to expand community programs across international markets
• Monitor cultural and community trends to identify new opportunities for community-led growth

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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