Specialist Documentation

Job Description

REQUIREMENTS

• Bachelor’s degree in Finance, Banking, Business Administration, Communications, or a related field.
• Minimum of 3-5 years of experience in documentation, technical writing, or content management within the banking or financial services industry.
• Proven expertise in understanding and documenting banking products, financial regulations, and operational procedures.
• Proficiency in content management systems (CMS), document authoring tools (e.g., MadCap Flare, Adobe FrameMaker), and collaboration platforms.

RESPONSIBILITIES

• Prepare facility letters and security documents for conventional and Islamic facilities with accuracy and within agreed timelines.
• Review executed standard and non-standard documents, verify signatory authority/capacity, check existing security documentation, arrange for relevant pledge registrations and FRS finalization on completion of CPs,for limit release.
• Ensure document preparation, verification, lodgment and charge registration activities are completed in line with CRAD operating framework, PFDs and approval terms.
• Prepare FRS/EFRS and related records with accuracy and share auto generate Booking Sheet (nCino) with relevant stakeholders.
• Support collateral pledge, registration, release and related collateral record updates.
• Ensure accuracy in internal and external MIS, reports and stakeholder submissions.
• Ensure activities comply with policies, procedures, internal circulars, CRAD operating framework and regulatory requirements.
• Identify documentation deficiencies, exceptions and associated risks, and escalate or resolve in a timely manner.
• Ensure audit, QA and INA observations are addressed within timelines.
• Coordinate with Group Legal for non-standard or bespoke documents and documentation clarifications.
• Review pending items daily and drive closure before end of day where feasible.
• Revalidate approval authority and compliance requirements before processing documentation.
• Provide timely and accurate responses to business units, GCD, INA and other stakeholders.
• Support smooth business processing by resolving documentation and lodgment issues with minimal disruption.
• Take ownership and handle stakeholder queries, complaints, reports and follow-ups in line with agreed service standards.
• Participate in UAT, project implementation and process improvement initiatives assigned by management.
• Contribute ideas to improve controls, quality, productivity and automation of manual activities.
• Support departmental transformation, reporting enhancements and tracking mechanisms.
• Build technical and soft skills through internal and external learning programs.
• Maintain awareness of procedures, products, systems and legal/documentation requirements relevant to the role.
• Complete all mandatory training within required timelines and apply learning to improve work quality.

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