Software Customer Service Representative

Job Description

REQUIREMENTS

• High School Diploma or GED required
• 2+ years of customer service, software support, or related experience preferred
• Previous title, closing, or real estate industry experience strongly preferred
• Excellent phone and customer service skills
• Strong multitasking and organizational abilities
• Knowledge of title commitments, closings, and policy processes preferred
• Strong relationship-building and customer management skills
• Ability to make appropriate recommendations based on customer needs
• Comfortable working across multiple technology platforms including email, websites, and browser-based applications
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and common web browsers
• Excellent written and verbal communication skills
• Ability to understand and communicate technical terminology effectively
• Strong presentation and project management skills
• Ability to explain complex information in a clear and understandable manner

RESPONSIBILITIES

• Answer calls and emails regarding software questions and troubleshooting
• Add and remove customer logins and assist with password resets
• Manage document formatting, organization, and in-house proofing
• Assist with software testing when applicable
• Track and manage compliance-related updates including rates, forms, and software changes
• Add and revise state and underwriter documentation
• Monitor state and underwriter changes and communicate programming needs through the Dev Ops process
• Maintain organized email cataloging and documentation practices

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