Senior Manager, Learning & Development

Job Description

JOB DETAILS

REQUIREMENTS

• 
  High school diploma, GED, or equivalent professional experience required
• Minimum 5 years of professional experience required, or educational equivalent
• Professional experience using content authoring tools to develop eLearning content or instructional design to develop instructor-led training required
• Experience working in Human Resource Information Systems (HRIS) or Learning Management Systems (LMS) required
• Professional visual design experience preferred
• Experience leading learning/mentoring or similar programs preferred
• Project Management experience a plus
  Exemplary attention to detail
• Experience managing multi-step/cascading projects or processes
• Strong writing, editing, and proofreading skills
• Proactive in nature with the ability to anticipate needs and connect dots between projects
• Plans, organizes and prioritizes work. and thrives in evolving, fast-paced, high-change, dynamic organizations
• Excellent time management skills, and ability to shift between priorities easily
• Ability to accept and implement direction and input from multiple colleagues
• Able to form authentic, trusting relationships which enhance individual and team performance
• Cultivates a climate in which individual differences and perspectives are valued, encouraged and supported
• High degree of personal responsibility; accountability; dependable
• Proficiency in PowerPoint, Zoom, Airtable, Canva strongly preferred, or ability to learn new databases and technologies quickly and effectively
• Ability to exemplify ASPCA’s core values and behavioral competencies

RESPONSIBILITIES

Program Development

• Lead the continued evolution of our client’s Mentoring program, developing strategy to expand program framework year over year
• Develop and deliver learning content for internal and external audiences, alongside the Director, L&D, in alignment with department goals and organizational priorities
• Support team members in the launch and maintenance of staff development programs

Content Design and Production

• Oversee the workshop delivery process as a producer for L&D learning sessions – including logistical preparation, leading prep and debrief meetings with facilitators, providing technical support throughout live sessions, and handling any follow up to ensure a high-quality, learning-centric experience for participants and facilitators
• In partnership with L&D lead, design and develop eLearning content in our client’s Learn for L&D led courses.
• Create high quality visuals and ensure brand alignment of L&D shared materials, including learning aids, communications, internal webpages, recordings, and program support materials
• Draft and/or edit learning content – review workshop presentations and program one-pagers, create workshop handouts & supporting materials to develop a consistent voice across written L&D content

Communications

• Manage L&D communications, including for courses and programs, and find new ways to engage staff with upcoming learning opportunities
• Promote social learning and engagement on our client’s intranet platform, keeping L&D content shared on the platform up to date and exploring new ways to leverage the platform to support L&D programs
• Other responsibilities as assigned by manager

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