Senior Manager, APN Network Management

Job Description

REQUIREMENTS

• 7–10 years of partnership‑management experience in financial services (preferably payments) and 5+ years of team‑management experience.
• Experience in strategic and tactical partner management; working knowledge of payment industry participants; and the ability to build executive‑level relationships.
• Strong management skills, including project planning, coordination, organization, adaptability, and execution.
• Excellent writing and communication skills.
• Proven problem‑solving abilities, a robust technological background, and an understanding of business processes.
• Drives customer-centric culture through all interactions and contributions
• Thinks beyond own areas of accountability to best enable customers
• Collaborates and partners with stakeholders across the company
• Undergraduate or graduate degree, or equivalent experience.
• Undergraduate or graduate degree, or equivalent experience.

RESPONSIBILITIES

• Manages a suite of regional APN Partnerships taking end to end ownership of the relationship.
• Conducts regular services reviews, monitors and revises service level agreements (SLAs) tracks performance against key performance indicators (KPIs) and objectives and key results (OKRs) to drive operational excellence.
• Ensures APN Partner performance meets WU standards; escalates and tracks issues to resolution –
• Proactively discussed business development opportunities, identifying growth or revenue opportunities; presenting back to VP and Business
• Builds and nurtures strong relationships with internal and external stakeholders, helps contribute towards product vision and strategic direction.
• Identifies and evaluates strategic partnerships with pay-out partners, correspondent banks, and payment networks to enhance network resilience, currency coverage, and support APN product development.
• Stays abreast of global payment market trends, regulatory changes, and technological advancements including local wallets, payment schemes and stablecoin
• Collaborates closely with risk, compliance, legal, product, and technology teams to deliver changes, close process and governance gaps, and ensure audit and regulatory readiness.
• Reviews contractual agreements with Legal and Compliance teams, guaranteeing regulatory adherence and comprehensive documentation.

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