Senior Manager

Job Description

REQUIREMENTS

• 10+ years of experience in payments, fintech, or cross-border remittance operations
• Proven track record in transaction processing, partner management, incident management, and operational governance
• Strong team leadership experience in dynamic, shift-based environments
• Excellent communication skills in English; Arabic or French proficiency is an advantage
• Strong analytical skills with ability to interpret MIS reports and provide actionable insights

RESPONSIBILITES

• Operational Oversight: Lead end-to-end operations across MENA, ensuring SLA adherence, KPI performance, and compliance with our client’s SOPs
• Transaction Monitoring: Analyze transaction flows, identify anomalies, and ensure timely resolution of operational risks
• Incident Management: Act as the escalation point for critical incidents, ensuring swift resolution and minimal business disruption
• Partner & Corridor Performance: Drive operational performance across payout corridors, strengthening partner engagement and delivery
• Cross-Functional Collaboration: Coordinate with Technology, Compliance, Treasury, Product, and Finance teams to ensure seamless operations
• Team Leadership: Manage and govern regional operations teams, ensuring accountability, capacity planning, and performance management
• Reporting & Governance: Provide operational reporting, insights, and visibility to senior management
• Business Continuity: Ensure operational resilience and timely risk mitigation across the region
  

Strategic Leadership

• Support senior management with data-driven insights for strategic decision-making
• Lead operational efforts across domestic and international banking partners, especially in the Levant and North Africa
• Drive initiatives to improve customer service, partnership strategy, and business performance
• Champion process improvement and automation to enhance efficiency and scalability

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers