Senior Customer Success Manager

Job Description

REQUIREMENTS

• Experience in customer success, implementation, payments or fintech.
• Fluency in English and Spanish or French.
• Strong project-management and stakeholder-management skills.
• Understanding of payment technology and client implementations.

RESPONSIBILITES

• Lead customer onboarding and implementation programmes.
• Coordinate technical and operational requirements with clients.
• Monitor implementation progress and resolve onboarding issues.
• Build long-term relationships with strategic customers.

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