Sales Support Specialist

Job Description

REQUIREMENTS

• 2+ years of experience required, Bachelor’s degree preferred
• 2+ years of working with equipment contracts and service level agreements
• Must have Skills:
• Analytical-experience working with data to solve problems and develop processes
• Organized
• Communication (customer service orientation)
• Experience with Microsoft Office
• Proficiency in Excel including pivot tables and various functions
• PowerBI Skills a plus
• SAP and or SaleForce experience highly desired.

RESPONSIBILITIES

• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
• Prepare product or service reports by collecting and analyzing customer information
• Maintain customer pricing in ERP system, including entering contracts as required
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
• Implement procedures to manage inventory shelf life and expiry records

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