Resource Coordinator

Job Description

REQUIREMENTS

• Experience in project coordination, scheduling, operations, or resource management.
• Strong communication, organizational, and prioritization skills.
• Customer service oriented.
• Ability to manage multiple requests with high attention to detail.
• Proficiency in scheduling tools and enterprise systems (ERP, CRM, additional platforms, etc.)

RESPONSIBILITIES

Intake Administration

• Serve as the primary point of contact for corporate and regional business unit requests.
• Review, validate, and approve incoming requests to ensure completeness, accuracy, and alignment with established criteria.
• Act as gatekeeper to ensure appropriate and properly scoped work is routed to Central Resources and Practices teams.
• Communicate with requestors to clarify requirements or obtain missing information.

Scheduling and Resource Coordination

• Own the full lifecycle of scheduling from intake to assignment.
• Serve as a liaison between regional business units, Central Resources, the Practices, and any applicable third-party vendors/contractors.
• Assign appropriate technical and/or practice resources based on scope, availability, skillset, and priority.
• Maintain visibility into team capacity and workload balance.
• Monitor deadlines and adjust schedules as needed to support changing business needs.
• Support reporting needs related to intake volume, turnaround times, and resource utilization.

Workflow Process and Optimization

• Maintain and continuously improve the intake and scheduling workflow.
• Develop and document standard operating procedures related to request management and resource allocation.
• Identify process and/or skills gaps or inefficiencies and recommend improvements.
• Ensure alignment between Central Resources and Practices teams in scheduling priorities and execution.

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