Remote Patient Monitoring Tech – Pulse Center

Job Description

REQUIREMENTS

Experience:

Prior clinical or direct patient care experience preferred but not required. Proficiency with Microsoft programs (Excel, Word, Outlook, Teams, etc.) preferred. Professional communication and teamwork required.

Education:

High School education or GED required. Must be comfortable using computers and learning new technology.

RESPONSIBILITIES

• Coordinate deployment of home-based care services as appropriate (home health, paramedicine, urgent/emergent EMS response) with RPM team members.
• Access, navigate, and document as appropriate in the EMR System.
• Maintain patient privacy per HIPAA guidelines.
• Act as a point of contact for patients enrolled in the Chronic Care Management program.
• Monitor alerts and check for missing data in a timely manner
• Assist patients with set up and troubleshooting for remote monitoring equipment
• Receive and relay patient questions/concerns, and coordinate care as appropriate per established evidence-based protocols.
• Schedule follow up appointments for the patient as needed.
• Provide feedback to the appropriate care coordination staff members regarding patient interactions.
• Collaborate with Primary Care, Care Coordination, EMS crews, Pulse Center, and other specialists to meet patient needs.
• Participates in performance improvement activities to enhance service and patient care.

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