Remote IT Support Intern

Job Description

REQUIREMENTS

• Enrolled in or a recent graduate of a degree/diploma in Computer Science, Information Technology, or a related field.
• Fundamental understanding of operating systems, networking, and cloud‑based services.
• Strong problem‑solving mindset with a passion for helping others.
• Excellent written and verbal communication skills in English.
• Self‑motivated, organized, and able to thrive in a fully remote environment.
• Basic knowledge of ticketing systems (e.g., Zendesk, Freshdesk) is a plus.

RESPONSIBILITIES

• Serve as the first point of contact for end‑user technical issues.
• Troubleshoot hardware, software, and connectivity problems across Windows, macOS, and Linux environments.
• Log, categorize, and elevate support tickets using our IT service management (ITSM) platform.
• Collaborate with senior engineers to resolve incidents and implement solutions.
• Contribute to knowledge‑base articles and user guides.
• Participate in weekly skill‑building workshops (network fundamentals, security best practices, remote‑work tooling).

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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