Receptionist/Administrative Assistant

Job Description

REQUIREMENTS

• Prior medical office, call center, scheduling, or virtual assistant experience preferred
• Experience in a healthcare setting strongly preferred
• Pain management, specialty clinic, or referral coordination experience is a plus
• Comfortable speaking with patients and physician offices by phone
• Strong attention to detail and ability to enter information accurately
• Reliable internet connection and quiet remote work environment
• Ability to work independently while following clinic protocols
• Professional written and verbal communication skills
• Familiarity with EMR systems is preferred
• Knowledge of insurance, referrals, prior authorizations, and patient intake is a plus

RESPONSIBILITIES

• Answer incoming phone calls during office hours in a professional and friendly manner
• Accept and process incoming patient referrals from referring providers
• Collect new patient demographic information
• Collect and verify insurance information
• Schedule new patient appointments and follow-up appointments
• Answer basic patient questions about scheduling, referrals, office policies, and appointment preparation
• Route clinical, billing, authorization, medication, or complex questions to the appropriate office staff or office manager
• Maintain accurate documentation in the electronic medical record system
• Communicate with referring offices as needed to obtain records, referral details, insurance information, or missing documentation
• Help keep the referral and scheduling process organized and efficient
• Follow HIPAA and patient privacy requirements at all times
• Provide a high level of customer service to patients and referral sources

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