RCM Customer Service Representative

Job Description

JOB DETAILS

REQUIREMENTS

• High school diploma or equivalent
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Ability to handle sensitive situations with professionalism, empathy, and confidentiality
• Comfort with Microsoft tools, including Outlook, Teams, and basic data entry.
• Strong attention to detail and accuracy

RESPONSIBILITIES

• Timely Call Returns:
  Returns patient and payer calls promptly, ensuring timely follow-up on all inquiries. Maintains a calm, friendly, and professional tone, even when addressing difficult or complex billing concerns.
• Quick Learning & Adaptability:
  Quickly grasps billing concepts and workflows, even without prior billing experience. Demonstrates initiative in learning systems, terminology, and processes relevant to the revenue cycle.
• Patient Communication:
  Clearly and confidently communicates with patients about their bills. Remains calm and composed during challenging conversations, explaining information in a way patients can easily understand.
• Payment Collection:
  Confidently discusses patient balances and collects payments with professionalism and empathy. Comfortable initiating payment conversations and knowledgeable about available options such as payment plans or financial assistance.

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