Quality Support Specialist

Job Description

REQUIREMENTS

• Knowledge of process assessment and optimization techniques
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Demonstrated ability to define, manage, and modify operational processes and workflows. Experience and working knowledge of training techniques. Demonstrated ability to work collaboratively to address operational and customer requests. Proficient in MSWord for Windows, intermediate to advanced level computer experience on a compatible computer and Windows software required.
• Healthcare knowledge strongly preferred
• Bachelor’s Degree in appropriate field of study or equivalent work experience

RESPONSIBILITIES

• Assist in the development and implementation of quality assurance processes.
• Monitor products and services for compliance with quality standards
• Perform regular quality audits to identify areas for improvement.
• Maintain accurate records of quality assurance activities and findings.
• Aid in developing reports on various quality metrics to be distributed to department leaders.
• Work closely with various departments to strengthen quality initiatives.
• Participate in cross-functional projects aimed at improving overall quality and efficiency.
• Diagnose and resolve issues that arise with business operations across various applications, including EDDG, Tasking, ARCH, Twistle, Client Instructions, and FirstScript.
• Collaborate with Sr. Quality Assurance Manager to maintain clear documentation of system configurations, procedures, existing enhancements, and pending bug fixes, thereby assisting in facilitating prioritized deployments.
• Lead the administrative operations coordinators through complex change request submitted by clients and internal

personnel.

• Meet regularly with Sr. Manager of Quality Assurance to review quality reporting, identify defects, and recommend process changes based on quality oversight.
• Act as the primary contact for troubleshooting active production issues in collaboration with the Business Analyst team, aiming for immediate resolution for production staff.
• Coordinate system updates, changes, and deployments with all affected parties through various channels
• Other duties as assigned
• Responsible for complying with Paradigm IT security requirements and policies
• Responsible for safeguarding Paradigm or Paradigm related IT passwords
• Responsible for notifying Paradigm of any IT security incidents per policy 16.0 Information Security Incident Management

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