Product Design Lead (Payment Services)

Job Description

REQUIREMENTS

• Minimum 7 years of relevant experience in a comparable UX Design or Product Design role, ideally with scale up / start up experience in a SaaS company
• Led a small Product Design Squad or played a key role in the design of world-class product design and launch in a fast-growing company before
• In-depth knowledge of Product Design methodologies – esp. Design Thinking – across the full range of user-centred design activities
• Ability to simplify objectives and projects to deliver in the most efficient and high quality way, working closely with Product Management and Engineering to define product strategy and OKRs
• Proficiency in leading design reviews and the use of design tools such as Figma
• Experience in user testing and research methodologies
• Experience of working in an agile scale-up environment and comfortable with ambiguity
• Being data-driven in your approach, with experience of using tools like Looker, Heap, GA, Hotjar or similar to inform your design

RESPONSIBILITES

• You’ll work collaboratively with a number of Product Managers, Technical Owners and senior stakeholders of a domain area to define strategic objectives and goals, in order to:
  • Identify & prioritize product roadmap initiatives within a business area to define the biggest opportunities for our client and its members
  • De-risk these initiatives by working closely with research, product and engineering to best understand the problem to solve, building significant customer value
  • Define how outcomes will be measured, success metrics and expected impact
• You’ll drive the implementation of strategic initiatives, in order to:
  • Deliver well considered, tested and validated outcomes that can be delivered in incremental ways, constantly bringing value to members
  • Partnering with Product Engineering to ensure delivery is aligned with the vision
  • Promote and continuously improve the ways of working to ensure quality experiences are delivered to our members
  • Monitor customer impact and operational success, pivoting where needed in order to achieve desired outcomes
• You’ll champion Design practices effectively to stakeholders at all levels at our client, which will:
  • Promote the value of Design thinking across our client
  • Encourage all members of your speedboat to engage and adopt a member-centric approach
  • Showcase the talent, capabilities and achievements of the team in meeting our client’s strategic objectives
• You’ll lead and mentor a small team of Product designers in different geographies across the globe, in order to:
  • Create and grow a high-performing team that can use a variety of design methods to achieve brilliant results
  • Lead and mentor the team to provide inspiration, and support
  • Provide clear career development that have actionable goals to develop talent
  • Maintain and promote a culture of continuous improvement and collaboration across the team

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