PRIVATE PAY INTAKE SPECIALIST
Job Description
REQUIREMENTS
- Excellent verbal communication and customer service skills
- Comfortable speaking with seniors and family caregivers
- Strong listening and relationship-building skills
- Ability to remain calm and professional during sensitive conversations
- Sales, intake, admissions, customer service, healthcare, or home care experience preferred
- Strong organizational and documentation skills
- Proficiency with computers and scheduling software
- Ability to work independently while meeting performance goals
RESPONSIBILTIES
- Respond promptly to incoming private pay leads by phone
- Contact prospective clients and family members who have requested information about home care services
- Build trust and establish positive relationships with potential clients
- Gather information regarding care needs, schedules, and service requirements
- Educate families about our client’s services and answer common questions
- Address concerns and objections in a professional and compassionate manner
- Schedule and attend first potential client meetings with the assigned supervisor
- Maintain accurate documentation and progress status records for all private pay leads
- Follow up with prospective clients as needed
- Work closely with care managers and office staff to support client admissions
- Support caregiver recruitment and retention efforts
- Conduct hiring activities to support the management and supervisory team
- Complete the hiring process and ensure new hires complete all on-boarding requirements before transitioning to supervisor oversight
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