Pre-Sales Engineer

Job Description

REQUIREMENTS

• 8+ years of hands-on technical experience in integrating products (using/debugging APIs, kubernetes deployments, network issues, etc. ) in complex environments and organizations – financial services a plus
• Proven experience as a techincal Solutions Architect, Solutions Engineer/Pre-Sales Engineer, Technical Account Manager or equivalent history of increasing customer satisfaction, adoption, and retention
• Proven experience with corporate IT environments and frameworks such as virtualization, VDI, backup and application management
• Proven experience in various DevOps build and testing processes, releases management, products lifecycle management
• Strong knowledge of modern DevOps tooling (Linux, Kubernetes, Openshift, Docker, Ansible, Terraform, Python, YAML, Shell)
• Ability to deploy both simple and complex solutions and integrate them into already existing production environments
• Knowledge/experience in database management (SQL) and software development, preferably in Go, Java, or Python
• Impeccable written and verbal communication skills
• Eager to learn, highly focused on the target, team results-oriented
• Willing to travel regularly to visit customers

RESPONSIBILITIES

• Deliver a variety of technology services to our customers. The service needs will vary by client, it will include every aspect of our product offering lifecycle, including hands-on technical deployments, configurations, knowledge transfer, software upgrades, maintenance and deprecation
• Leading the planning, installation and integration of our client’s solutions in physical, virtual or hybrid IT environments
• Deliver advanced (hands-on, technical) professional services (product customization and integration, including upgrades, troubleshooting, etc.) in customer environments
• Maintain and support overall relationships with customers; this includes increasing adoption, and ensuring retention and satisfaction
• Establish trusted relationships with each customer as a strategic advisor and support the continued value of our products and services
• Work with customers to continuously improve our client’s offering and learn customers’ needs and requirements
• Advocate customer needs/issues across our client.
• Ensure the knowledge transfer on all aspects of our client’s products to partners and customers
• Work closely with members of the engineering team to quickly resolve any client issues and constantly drive customer satisfaction post-sales
• Organize and improve technical and user documentation for customers

Are you interested in this position?

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