Patient Outreach Specialist

Job Description

REQUIREMENTS

• 1–2+ years of experience in a patient-facing role such as medical front office, call center, care coordination, or customer service (healthcare experience strongly preferred)
• Comfort working independently in a remote environment with a quiet, private workspace
• Strongly preferred: experience working with older adults and/or people with dementia
• Experience working with an EHR/scheduling software (experience with Healthie a plus)

RESPONSIBILITES

Be the front line

• Answer inbound calls to the clinic phone line promptly and warmly, handling scheduling requests, general questions, and triaging calls to the right team member
• Serve as a consistent, reassuring presence for patients — many of whom are reaching out during a difficult time

Keep patients connected to care

• Make appointment reminder calls to reduce no-shows
• Call patients who have no-showed or cancelled to reschedule and remove barriers to returning
• Follow up with prospective patients after free consultations to answer questions and help them take the next step
• Track call outcomes and dispositions accurately in our systems

Support the patient experience with technology

• Provide friendly, patient tech support for virtual (telehealth) visits — helping patients log in, troubleshoot audio/video, and feel confident using the platform
• Support patients using our AI-assisted therapeutic exercises, walking them through setup and answering how-to questions

Help behind the scenes

• Conduct insurance eligibility and benefits checks ahead of appointments
• Assist with intake coordination and other outreach or administrative tasks as the clinic grows

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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