Patient Intake Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• 3+ years in a patient-facing role (intake, case management, care navigation, social services, etc.)
• Knowledge of Medicare and the U.S. healthcare system
• Strong organizational skills and attention to detail
• Excellent communication and rapport-building abilities
• Comfort using EHRs, CRMs, and digital health tools
• Passion for equitable care and supporting underserved populations
• Bilingual language skills (Spanish, Mandarin, etc.) a plus

RESPONSIBILITIES

• Answer incoming phone calls from patients
• Call patients to confirm their appointments – clearly explain our services and help patients feel supported and informed
• Document intake findings in internal systems
• Coordinate smooth handoff to MDs/NPs and Care Advocates
• Follow up to ensure onboarding is completed and successful

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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