Patient Coordinator

Job Description

REQUIREMENTS

· Excellent written and verbal communication in Arabic (Native) English (Fluent)

· Bachelor’s degree in healthcare administration or business

· Minimum 3-4 year experience in healthcare sales or a related field in the UAE

· A proven track record of successful client relationships management

· Strong communication, interpersonal, and problem-solving skills

· Ability to work weekend shifts, i.e. Saturday & Sunday and public holidays

· Friendly and adaptable attitude

RESPONSIBILITIES

1. Healthcare Program Sales:

· Conducting phone calls to prospective patients to explain and sell programs offered by our organization

· Written communication through online communication tools (Whatsapp/ Social Media/ E-mail) to address inquiries from prospective patients

· Offering a warm and welcoming attitude to all patients and visitors inquiring about our services through in-person and telecommunication routes

· Cross-selling products for existing patients in line with related service offerings

· Identifying and pursuing new sales and potential opportunities

2. Patient Coordination:

· Scheduling appointments for patients to ensure a smooth patient experience

· Facilitating efficient patient flow by maintaining clear communication with both patients and clinical staff

· Coordinating with relevant internal teams to manage remote visits for service delivery (blood tests, medication deliveries)

· Monitoring patient adherence to follow-up visits as per enrolled program to enhance treatment continuity

· Ensuring all program milestones and service provision logs are documented accurately and promptly

3. Client relationship management:

· Using a personalized approach to build trust and rapport between the patient and coordinator

· Providing personalized service and support to Clients, i.e. Patients

· Collaborating with internal teams to ensure Client satisfaction

4. Product Knowledge and Promotion:

· Keeping up to date with industry trends and developments

· Gain in-depth knowledge of the company’s healthcare products and services

· Conduct product demonstrations, presentations, and training sessions for interested parties

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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