Patient Care Coordinator

Job Description

REQUIREMENTS

• Proven experience making 80-100 calls per day in a call center or similar environment.
• Demonstrated success in scheduling over 70% of referred patients, with verifiable results from previous employers.
• Strong background in healthcare, with the ability to handle complex patient interactions.
• Proficiency in taking insurance information and checking insurance details.
• Experience working with CRM and EMR systems.
• Exceptional communication skills with a warm and sweet tone.
• Highly organized and detail-oriented.
• Ability to work in a fast-paced, high-volume environment.

RESPONSIBILITIES

• Make 80-100 outgoing calls daily to schedule patient appointments.
• Achieve a scheduling success rate of over 70% of referred patients, as proven by previous employment records.
• Engage with patients using an extremely warm and sweet tone, especially those who are complex and sleep-deprived.
• Accurately take and record insurance information and check insurance details in our system.
• Utilize CRM and EMR systems to manage patient information and appointment scheduling.
• Maintain detailed and accurate records of all interactions and scheduled appointments.

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