Patient Advocate Level I

Job Description

REQUIREMENTS

• Bachelor’s Degree preferred
• Excellent communication skills
• Self-motivated
• Strong work ethic
• Ability to multi task in a fast paced environment and to work independently
• Detail oriented, time management and solid organizational skills
• Ability to think critically
• Solid MS Word, Excel and Outlook experience
• Strong data entry skills

RESPONSIBILITES

• Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met.
• Understand MedRisk’s interdepartmental procedures, policies and comply with them
• Meet MedRisk’s Department goals for Quality and Quantity of work input.
• Complete special projects or tasks as assigned by the supervisor
• Provide best in class customer service to all callers
• Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations

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