Operations Support Specialist

Job Description

REQUIREMENTS

• Minimum 2 years of professional experience in a dynamic environment managing multiple customers, clients, and/or projects simultaneously.

• At least 2 years of experience in an operational support, customer support, program coordination, or program management role.
• Demonstrated experience supporting structured processes, workflows, or operational programs.
• Strong organizational, planning, and time‑management skills with the ability to adapt to changing priorities.
• Excellent written and verbal communication skills, with a customer‑focused mindset.
• Proven ability to collaborate effectively with internal and external stakeholders.
• Demonstrated empathy for stakeholders and a strong commitment to building positive, trust‑based relationships with customers, partners, and internal teams.
• Detail‑oriented and persistent, while maintaining an understanding of broader program objectives.
• Comfortable taking initiative while recognizing when to seek guidance or escalation.
• Comfort learning and navigating multiple software tools and platforms, with the ability to adapt quickly as systems, processes, and tooling evolve.
• Interest in technology solutions and evolving technology business models is a plus.
• Intellectual curiosity and a strong desire to learn and grow professionally.

RESPONSIBILITIES

Operational Program & Customer Support

• Serve as a front‑line resource for responding to customer, partner, and internal inquiries, including resolving escalations as needed.
• Assist with order processing and fulfillment activities, including troubleshooting failed orders, coordinating with Cisco and internal teams, and ensuring accurate completion of manual or exception‑based orders.
• Support ongoing customer communications related to renewals, end‑of‑life (EOL) notices, and other product‑related updates.
• Act as a liaison between our client and Cisco operational contacts to coordinate resolution of operational and order‑related issues.

Program Operations & Coordination

• Contribute to less complex program management initiatives under the supervision of the Senior Program Manager, including process documentation, workflow improvements, and operational reporting.
• Participate in regular check‑ins with internal stakeholders and external partners to collaborate on current and needs.
• Assist with ad hoc operational projects, data requests, and non‑recurring tasks as needed to support program continuity.
• Identify operational inefficiencies or recurring issues and recommend improvements to enhance customer experience, accuracy, and scalability.

Learning & Technical Exposure Expectations

• Demonstrate a willingness to develop foundational knowledge of Cisco products and licensing models, with an emphasis on the Cisco Meraki portfolio, to support customer inquiries, quoting, and order‑adjacent operational workflows.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn