Operations & Customer Support Specialist

Job Description

REQUIREMENTS

• 2 to 4 years of experience in customer service, e-commerce operations, or order fulfillment on any online platform.
• Experience with Amazon or Noon specifically is not mandatory. What matters is real hands-on marketplace experience, since fulfillment and review processes are similar across platforms.
• Comfortable following up directly with customers and delivery partners.
• Organized and process-driven, able to manage several moving parts at once.
• Good written communication for customer-facing messages.

Nice to have

• Experience running review or loyalty programs.
• Experience with Shopee, Lazada, TikTok Shop, or Tokopedia operations.

RESPONSIBILITES

• Coordinate with local teams and delivery partners to make sure orders are fulfilled smoothly.
• Monitor customer satisfaction and follow up on delivery or product issues.
• Run structured campaigns to collect customer reviews and testimonials.
• Track review scores and customer feedback trends across markets.
• Flag recurring problems (stock, delivery, quality) to the right team before they become bigger issues.

Platforms and tools you’ll work with

• Zoho (order and customer data)
• Review and ratings tools across Amazon, Noon, Shopee, Lazada, TikTok Shop, and Tokopedia
• Basic spreadsheet and reporting tools

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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