Operations & Business Development Manager

Job Description

REQUIREMENTS

• Bachelor’s degree in Business Administration, Management, Operations, or a related field.
• Minimum 5 – 8 years of experience in Operations Management, General Management, or Business Development.
• Previous experience managing cross-functional teams.
• Strong understanding of business operations and process optimization.
• Proven experience in Business Development, Sales, or Client Relationship Management.
• Excellent leadership and people management skills.
• Strong analytical and problem-solving abilities.
• Outstanding organizational and time management skills.
• Excellent verbal and written English communication skills.
• Proficiency in Microsoft Office and business management tools.
• UAE driving licence is an advantage.

RESPONSIBILITES

• Manage and oversee the day-to-day operations of the company.
• Supervise and coordinate all departments to ensure smooth workflow and operational excellence.
• Lead, mentor, and manage a team of approximately 15 employees across different functions.
• Monitor employee productivity, performance, and task completion while ensuring accountability.
• Develop and implement operational policies, SOPs, and process improvements.
• Identify operational bottlenecks and implement practical solutions.
• Ensure projects and departmental objectives are completed within deadlines.
• Coordinate with management to execute company goals and business strategies.
• Make confident, timely, and well-informed decisions in day-to-day business operations.
• Handle conflict resolution and resolve operational challenges efficiently.
• Monitor KPIs and prepare operational reports for senior management.
• Manage resource allocation and prioritize workloads effectively.
• Work closely with HR, Procurement, Customer Service, Marketing, Finance, and other departments to ensure seamless collaboration.
• Identify new business opportunities and potential markets.
• Develop business strategies to increase company revenue.
• Conduct market research and competitor analysis.
• Support marketing initiatives that contribute to business growth.

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