Operational Assistant Administrator

Job Description

REQUIREMENTS

• Experience: Minimum 2+ years of experience in an administrative support or operational role.
• Education: College education and a degree is a plus. Work related experience will be considered more highly.
• Tech Savvy: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experience with CRM software or project management tools.
• Organizational Skills: Exceptional multitasking abilities with the capacity to prioritize urgent tasks in a fast-paced environment.
• Communication: Strong written and verbal communication skills to interact effectively with diverse stakeholders.
• Analytical Abilities: High attention to detail with problem-solving skills to manage complex scheduling or operational issues.

RESPONSIBILITIES

• Operational Support: Assist the Operations Managers with day-to-day operations, including text and phone communications, team coordination with phone agents.
• Process Improvement: Identify bottlenecks in current workflows and suggest or implement improvements to boost efficiency.
• Data Management & Reporting: Create, maintain, and analyze reports, spreadsheets, and databases (e.g., CRM or inventory systems).
• Liaison Duties: Act as the primary point of contact for internal staff, doctors, and patients, ensuring high-quality patient processing and coordination.
• Compliance & Safety: Ensure compliance with company policies and maintaining accurate records.

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