Online Sales Consultant

Job Description

REQUIREMENTS

• Team player with a positive attitude
• Attention to Detail
• Knowledge of MS Office and CRM experience a plus
• Organizational Skills
• Positive Attitude
• Strong Communication Skills (written and verbal)
• Strong understanding of the sales process
• Knows how to respond to objections and keep the sales process moving
• Problem-solving skills

RESPONSIBILITES

• Use customer-focused sales skills to convert online (and phone) leads from various sources to neighborhood appointments by investigating needs and providing relevant product and neighborhood information
• Tracking and updating of lead data including, but not limited to, contact information, home buying preferences, neighborhoods of interest, marketing sources through CRM software
• Continue to engage and nurture unresponsive leads to appointment and sale conversion in accordance with our client’s cadence
• Work with NSMs to follow up on lead appointments and assist in closing and/or problem solving when necessary
• Participate in re-engagement efforts (surveys, phone-a-thons, text-a-thons, etc.) for both leads and stalled neighborhood traffic units to drive incremental sales
• Work with marketing and divisional sales to stay up to date on neighborhoods, products, and promotions
• Audit and work with Corporate marketing to improve the website listings for every neighborhood and product
• Assist Neighborhood Sales Managers (NSMs) in identifying and updating our client’s accurate neighborhood information
• Attend sales meetings and other status calls with sales leadership to review lead feedback and conversion information as needed
• Represent the company professionally in all interactions with potential customers and home buyers
• Complete all other duties as assigned by manager
• Adhere to company safety standards and help promote a safe working environment
• Adhere to and promote the Mission, Vision, and Values of our client.

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