Onboarding Specialist

Job Description

REQUIREMENTS

• C1+ English (spoken and written)
• High energy, warm, and genuinely great to talk to — the kind of person clients enjoy working with
• Polished, confident, and professional on camera and on calls
• Determined problem-solver who digs until they find the right answer and doesn’t give up when something is unclear
• Previous experience in customer onboarding, customer success, account management, or a client-facing SaaS role
• Excellent communicator on calls, video, and in writing — able to make complex things feel simple
• Comfortable learning technical products quickly and teaching them to others
• Highly organized; able to manage multiple client onboardings at once without dropping details
• Comfortable with tools like Notion, Slack, Loom, and CRMs
• Ability to problem-solve and work independently
• Experience with AI image or video generation tools is a plus
• Experience working with agencies or in the creator/content industry is a plus

RESPONSIBILITIES

• Lead onboarding kickoff calls and walk new agency clients through account setup and configuration
• Train clients on Minerva’s image and video generation pipelines, galleries, and core workflows
• Build and maintain onboarding materials — guides, checklists, Loom walkthroughs, and help docs
• Act as the first point of contact for new clients and answer their questions clearly and quickly
• Drive clients to key activation milestones and first results within their first weeks
• Troubleshoot basic issues and escalate technical problems to the development team with clear detail
• Track onboarding progress and flag at-risk clients before they stall
• Collect client feedback and relay patterns to the product and development teams
• Hand off fully onboarded clients to ongoing support with clean documentation

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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