ODC Area Manager

Manager

Dubai

April 9, 2026

Application ends: July 8, 2026

Job Description

REQUIREMENTS

Strong leadership and team management skills
Strong analytical skills and a data driven approach
Experience in a management position in Grocery or Retail
Hands-on mentality
Experience in operations management within a fast-paced environment
Good communication skills and a good proficiency in both written and spoken English
Proven ability to manage multiple sites and large teams
Excellent organizational and problem-solving abilities
Data-driven decision-making capability
Ability to motivate and develop a high-performing team
Ability to work on 12 month plans to achieve strategic initiatives, delegating where necessary
Knowledge of grocery retail operations and inventory management
Strong understanding of health and safety regulations
Experience with performance management and setting KPIs

Preferred Qualifications

Live Operations & Remote Retail Operations Leadership
CxL & Rejection Management
Team Leadership & Development
Process Design & Scaling
Strategic Project Management (e.g., Seasonal Activations)
Commercial Relationship Management
KPI Analytics, Dashboarding & Root Cause Analysis
Third-Party (3P) Vendor Management & Compliance

RESPONSIBILITIES

Create and implement systems to drive performance across ODC
Lead and manage the dedicated Live Operations and Retail team, providing remote operational support for third-party ODC/ODG partners and driving performance improvements across the retail vertical.
Take direct accountability for driving customer experience across retail partners by implementing, monitoring, and optimizing operational workflows, SOPs, and escalation processes.
Own the relationship and strategic alignment with the Commercial Retail Team, translating commercial goals into operational priorities and driving joint initiatives across third-party (3P) operations.
Lead and execute strategic projects and initiatives in the retail space, including seasonal activations like Valentine’s Day, ensuring operational readiness, successful execution, and post-launch analysis.
Design and scale operational frameworks and SOPs for Live Ops and Retail, focusing on service quality, efficiency, and customer satisfaction metrics.
Drive root cause analysis and incident management for SLA breaches, Rejections, and operational failures—ensuring timely corrective actions and robust long-term solutions.
Ensure third-party partners meet all service level agreements (SLAs), key performance indicators (KPIs), and contractual compliance standards.
Collaborate cross-functionally with Tech, Product, and Partner teams to optimize order flows, conversion, availability, and accuracy for retail categories.
Manage vendor onboarding and integration processes, including stock file syncing, tech integrations, and partner system alignment.
Implement dashboards and analytics tools to monitor key performance drivers: order accuracy, availability, Rejections (CxL), and overall team productivity.
Support regional knowledge sharing and the scaling of best practices across different markets.