Lighthouse Case Coordinator

Job Description

JOB DETAILS

REQUIREMENTS

• High School Diploma or equivalent required.
• Experience working in a fast paced, customer driven environment.
• Desire to exceed customer service expectations.
• Data entry experience.
• Proficient with Microsoft Excel.
• Organized and detail-oriented.

RESPONSIBILITIES

• Maintain Lighthouse Queue and the Lighthouse Tracker spreadsheet:
  • Research cases in Lighthouse Print queue that are missing CAM files, 3ShapeCommunicate and or LabRx supporting data.
• Prepare LabRx scripts for cases in Lighthouse Queue to be printed at Lighthouse Print:
  • Print LabRx scripts and sort based on print material batching.
• Maintain the Lighthouse Billing Tracker.
• Enter all cases from Lighthouse Portal into Lighthouse Case Tracker spread sheet which includes:
  • Ensuring design files are current and adequately stored for printing.
  • Suppling an all-encompassing reference list.
  • Ensuring accuracy for Finance to use for monthly billing.
• Maintain Lighthouse queue support which includes:
  • Case tracking inquiries.
  • Responding to any office inquiries of case location, approximate delivery dates, and any additional questions.
  • Contacting designer or Lighthouse team to determine delivery estimation.
• Manage Lighthouse Portal which includes:
  • Cross checking cases in the Lighthouse Portal (3Shape) for matching lab script in the to Designer Queue (LabRx).
• Manage To Designer Queue which includes:
  • Cross checking cases in the To Designer Queue for matching cases in the Lighthouse Portal.
• Instruct office team members on 3Shape Communication and LabRx protocols as needed.
• Customer service support via phone, live chat agent, and ticketing system.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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