Level 1 Technical Support Representative

Job Description

REQUIREMENTS

• High school diploma or equivalent required
• Strong English communication skills, both written and spoken
• Professional phone manner
• Good organizational skills
• Ability to work well with a team
• Basic computer skills
• Willingness to learn

Preferred

• Prior customer service experience is helpful but not required
• Experience using email, web browsers, and basic office software
• Ability to take clear notes and follow instructions

RESPONSIBILTIES

• Answer customer phone calls in a professional and helpful manner
• Respond to customer emails clearly and promptly
• Create and update support tickets
• Gather basic information about customer issues
• Escalate more complex issues to senior support team members
• Follow internal support procedures and documentation
• Work with other team members to resolve customer questions
• Stay organized and manage multiple support requests

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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