Leave of Absence Coordinator

Job Description

REQUIREMENTS

• Bachelor’s degree in applicable field, or equivalent experience
• Certified Leave Management Specialist designation a plus.
• 2 years’ experience in Leave of Absence administration or Human Resources
• Experience administering FMLA, military, pregnancy disability, medical, and personal leaves.
• Knowledge of FMLA and ADA requirements.
• Ability to analyze information and convert it to a comprehensive work plan
• High attention to detail and customer service oriented
• High level of professionalism with the ability to maintain sensitive and confidential information
• Excellent verbal and written communication skills.
• Ability to maintain strict confidentiality
• An aptitude for accuracy and attention to detail,
• Must be able to prioritize, plan, and handle multiple tasks/demands simultaneously.
• Willingness to take initiative and be accountable.
• Demonstrated proficiency in MS Office products (Word/Excel), and internet and website navigation required, generally computer savvy
• Must be able to read, write, speak and understand the English language.

RESPONSIBILITIES

• Ensure all leave cases are entered timely and accurately in HRIS and Leave Management system
• Handle interactions with employees, Human Resources and managers including phone calls and emails pertaining to leave programs, processes, procedures and communications
• Tracks and conducts necessary follow-up on all LOA inquiries starting at time of request to the time employee returns to work.
• Prepares and sends LOA communication including notices and forms in compliance with FMLA or State requirements. Tracks leave documentation and follow-up on insufficient information.
• Manage Help Desk tickets for Leave of Absence requests, inquiries and returns
• Provide guidance in interpreting leave policies
• Advises manager, HR/Payroll representatives, and HR Resources on potential leave issues and provide recommendations
• Exercises discretion and maintains confidentiality
• Perform other duties assigned to support the efficient operation of the department

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