Learning And Development Specialist

Job Description

REQUIREMENTS

• Experience:5+ years of active L&D / Training experience, preferably with a background spanning retail hypermarkets, restaurants.
• Skills:
  • Exceptional verbal, written, and presentation skills in English (multilingual capability, e.g., Hindi, Tamil is highly desirable).
  • Strong floor coaching and practical, hands-on demonstration ability.
  • Proficiency in creating engaging training content

RESPONSIBILITES

1. Training Design & Delivery

2. Operational Capability & Standard Compliance

• Partner with Store Managers and Restaurant Supervisors to identify operational training gaps through floor observations and mystery shopping evaluations.
• Create and update role-based training modules, floor manuals, quick-reference guides, and micro-learning content.
• Conduct soft skills, leadership, and supervisory skills workshops for shift leads and floor supervisors.

3. Assessment & L&D Analytics

• Track training completion, participant feedback, and post-training performance metrics.
• Measure the business impact of training initiatives on Key Performance Indicators (KPIs) such as average transaction value (ATV), customer satisfaction (CSAT) scores, and audit compliance.
• Maintain complete training documentation and records across all locations.

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