Key Relationship Manager

Job Description

REQUIREMENTS

• Solid experience of the UAE funds ecosystem, in fund administration, fund services, corporate services, private banking, custody or transaction banking.
• Working knowledge of how funds and SPVs are established, administered and banked in DIFC and ADGM, and of the DFSA and FSRA frameworks.
• An established network across fund managers, administrators and service providers in the UAE.
• Commercial drive, with a track record of winning new business or clearly influencing revenue, even if not in a pure sales title.
• The confidence to lead senior conversations and to explain FX and cross-border payments simply.
• Strong organisation, follow-through and comfort working in a CRM.
• Fluent English.

Desirable

• Experience in FX, payments or transaction banking.
• Familiarity with fund onboarding and KYC for complex, multi-layered structures.
• Arabic or another regional language.
• A degree in finance, business or a related field, or equivalent professional experience

RESPONSIBILITES

1.Market mapping and targeting
o Map the DIFC and ADGM funds landscape: fund managers, family offices, fund administrators, corporate service providers, law firms and auditors.
o Identify and prioritise target accounts, and track new fund launches, licence approvals and regulatory changes that create opportunities.

2.Relationship-led business development
o Build a pipeline through introductions, referrals, industry events and our partner network.
o Represent our client at networking sessions and industry events in Dubai and Abu Dhabi, and follow up every introduction with purpose.

3.Client acquisition
o Lead the end-to-end sales process: discovery, solution design, proposal, commercial negotiation and close.
o Understand how each client’s structures fit together (master funds, feeders, SPVs, GPs and management companies) and tailor account, FX and payment solutions to match.
o Present our client’s proposition clearly to managing partners, CFOs, COOs and heads of fund operations.

4.Onboarding and client experience
o Guide clients through KYC and onboarding with our compliance and onboarding teams, anticipating the documents fund structures need so accounts go live quickly.
o Set clear expectations on timelines and act as the client’s main point of contact through go-live.

5.Account growth and retention
o Grow each relationship as the client launches new funds and SPVs, adding entities, currencies and payment flows.
o Run regular account reviews and identify cross-sell opportunities, including referrals to our corporate desk.

6.Intermediary and referral partnerships
o Develop referral relationships with fund administrators, corporate service providers and advisers who can introduce multiple clients.
o Keep partners informed and engaged so our client stays front of mind for their clients.

7.Pipeline management and reporting
o Record all activity, opportunities and client interactions in Salesforce, keeping the pipeline accurate and current.
o Report progress against targets to the Sales Director and adjust plans as needed.

8.Collaboration and market intelligence
o Work with marketing on funds-specific campaigns, content and events.
o Share market feedback on product gaps, pricing and competitor activity to shape the funds proposition.

9.Risk management and compliance
o Ensure all sales activity complies with DFSA and FSRA requirements and our client’s policy.
o Work closely with compliance on AML, KYC and sanctions requirements for every client and structure.

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