IT & Facilities Manager – Analyst

Manager

Dubai

September 30, 2026

Application ends: December 31, 2026

Job Description

REQUIREMENTS

Previous experience in a facilities, office services, or IT support role
Working knowledge of common IT & CAFM systems
Practical, hands-on approach with strong problem-solving skills
Excellent communication skills and a professional, approachable manner with staff and visitors
Well organised, able to prioritise and manage multiple tasks
Discreet and professional when handling sensitive information or working in client-facing environments
Basic health & safety awareness (IOSH/NEBOSH desirable but not essential)
Full clean driving licence (if travel between sites required)
IWFM Qualification desirable but not essential
Reliable, proactive, and comfortable working independently
Presentable and professional, particularly important in client-facing or corporate settings
Flexible and calm under pressure
Trustworthy, given likely access to sensitive areas and systems
Commercially aware
Driven to achieve excellence

RESPONSIBILITES

Facilities Management

Carry out routine building checks, ensuring the office is presentable, safe, and compliant with health & safety standards
Manage relationships with external contractors and suppliers (cleaning, maintenance, security, waste, catering)
Coordinate planned preventative maintenance (PPM) schedules and unscheduled works with the landlord’s suppliers for building systems (HVAC, lighting, fire safety, access control)
Assist with the preparation of annual FM budget
Monitor asset schedule and ensure any end-of-life equipment is included in the annual budget and replaced as required
Monitor stock levels for office supplies, consumables, and kitchen provisions; place orders as required
Set up meeting rooms, ensuring they are clean and presentable for client meetings
Act as first point of contact for facilities-related issues raised by staff, ensuring prompt action and resolution
Ensure health & safety compliance, including fire drills, risk assessments, and incident reporting
Manage post, deliveries, and courier arrangements
Support space planning, refurbishment projects, and desk moves as the office evolves
Provide regular reports to local and remote senior stakeholders

IT Support

Provide first-line IT support to staff escalating to third-line/external IT support where needed and ensuring prompt resolution
Assist with basic user account administration (password resets, access requests) under guidance from IT/security policies
Liaise with outsourced IT providers on incidents and scheduled works
Undertake and, when required, co-ordinate internal office relocations with regard to IT equipment and placement, including weekends and out of hours
Mobile device issues: Troubleshooting and resolving problems related to mobile devices, such as iPhones and iPads
Mobile device setup, deployment, and support: This includes configuring and deploying mobile devices for users, ensuring they have the necessary applications and settings. It also involves providing ongoing support for these devices
Printing issues: Address problems with printers, such as paper jams, connectivity issues, and print quality problems
M365 Office support: Provide support for Microsoft 365 Office applications, such as Word, Excel, and Outlook. It includes troubleshooting issues and ensuring that the applications are properly configured
Basic Citrix support: This includes providing support for Citrix environments, such as virtual desktops and applications. It involves troubleshooting connectivity issues, ensuring that users can access their virtual environments
Hardware support: Troubleshooting and resolving issues with hardware, such as PCs, laptops, and peripherals. It includes diagnosing hardware failures, replacing faulty components, and ensuring that all devices are functioning correctly
Surface Pro support and health checks: Provide support for Microsoft Surface Pro devices, ensuring they are updating and reporting back to management servers, and are functioning correctly. It involves troubleshooting issues, installing updates, and maintaining the devices
Monitor Equipment Room and ensure any issues are addressed immediately
Set up new starter equipment (laptops, monitors, phones) and manage leaver equipment returns
Assist with preparation of annual IT budget
Monitor asset schedule and ensure any end-of-life equipment is included in the annual budget and replaced as required.
Support video conferencing and meeting room AV technology
Maintain IT asset registers and manage stock of spare equipment