IT Customer Support Technician

Job Description

JOB DETAILS

REQUIREMENTS

• High School diploma
• Proven experience in a technical support or helpdesk role, preferably in a customer-facing capacity.
• Strong knowledge of network configurations and troubleshooting.
• Experience with Network Access Control systems.
• Proficiency in troubleshooting data collection systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.

Preferred :

• A degree in Information Technology, Computer Science, or a related field is preferred.
• Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Windows Server) are a plus.

RESPONSIBILITIES

• Provide technical support to customer-facing teams, addressing issues related to managed print services and the Network Access Control system.
• Support the implementation and rollout of services to customers for managed print.
• Troubleshoot and resolve issues with data collection systems running in Flex customer environments.
• Remote into customer systems to diagnose and fix technical problems related to data collection inside customer environments.
• Collaborate closely with the internal EDC team to ensure seamless support and issue resolution.
• Communicate effectively with customer IT support teams to provide timely and accurate solutions.
• Develop and refine processes and systems to provide robust support for multiple customer environments.
• Customizing solutions to meet the unique needs of each customer, ensuring scalability and efficiency in our service delivery.
• Document and track support requests, ensuring all issues are resolved in a timely manner.
• Maintain a high level of customer satisfaction through professional and courteous interactions.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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