IT Admin

Job Description

REQUIREMENTS

• 3+ years of experience in an IT administrator or systems administrator role
• Hands-on experience administering Google Workspace
• Experience administering Zoom at an organizational or enterprise level
• Demonstrated experience with EHR systems in a healthcare setting
• Familiarity with healthcare billing platforms and payer portal management
• Working knowledge of HIPAA requirements and healthcare data security practices
• Strong communication skills; ability to support non-technical users clearly and patiently
• Highly organized, self-directed, and able to manage multiple priorities remotely

Preferred

• Google Workspace Administrator certification
• Experience supporting behavioral health, mental health, or outpatient healthcare organizations
• Familiarity with common EHR platforms (e.g., Athenahealth, SimplePractice, Kareo, or similar)
• Prior experience in a fractional or multi-client support environment

RESPONSIBILITIES

Google Workspace Administration

• Manage user accounts, groups, and organizational units
• Configure and maintain Gmail, Google Drive, Calendar, Meet, and related services
• Enforce security policies, manage access controls, and monitor for compliance
• Support onboarding and offboarding of staff accounts

Zoom Platform Administration

• Manage Zoom accounts, licenses, and settings
• Configure and troubleshoot Zoom Meetings, Webinars, and Phone as applicable
• Support staff with Zoom best practices and usage issues

EHR System Administration

• Serve as system administrator for the organization’s Electronic Health Records (EHR) platform
• Manage user access, roles, and permissions within the EHR system
• Coordinate with the EHR vendor on system updates, issues, and enhancements
• Support clinical and administrative staff with EHR-related questions and troubleshooting

Billing Platforms & Payer Portals

• Administer access to billing platforms and payer portals used for healthcare reimbursement
• Coordinate user setup, credentialing access, and troubleshooting across payer systems
• Maintain accurate records of platform credentials and access permissions
• Liaise with billing staff and external vendors to resolve system access issues promptly

General IT Support & Security

• Serve as the first point of contact for IT support requests from staff
• Maintain documentation for system configurations, access controls, and procedures
• Ensure all platforms meet HIPAA compliance and data security requirements
• Proactively identify and address technology issues before they impact operations

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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