Intake Representative Home Care

Job Description

REQUIREMENTS

• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Previous experience in home care, healthcare intake, admissions, customer service, or call center environments preferred.
• Knowledge of Medicaid, Managed Care, MLTCs, private pay, and commercial insurance preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.

Preferred

• Home care or healthcare industry experience.
• Sales and customer relationship management experience.
• Strong phone etiquette and customer service skills.
• Attention to detail and documentation accuracy.
• Ability to handle sensitive conversations with empathy and professionalism.

RESPONSIBILITIES

Customer Service & Call Management

• Answer incoming calls from prospective clients, family members, referral sources, and healthcare providers.
• Respond to inquiries regarding home care services, eligibility requirements, insurance coverage, and admission procedures.
• Provide exceptional customer service and maintain a professional, compassionate, and knowledgeable demeanor.
• Follow up promptly with all leads and referral inquiries.

Intake & Admissions

• Collect and verify demographic, clinical, insurance, and referral information.
• Complete intake documentation accurately and efficiently.
• Coordinate the admissions process with nursing, scheduling, and operations teams.
• Ensure all required paperwork and supporting documentation are obtained.
• Maintain accurate records within the agency’s electronic systems.

Lead Conversion & Referral Management

• Convert inquiries into active admissions whenever appropriate.
• Educate potential clients and families on available home care services.
• Build and maintain positive relationships with referral sources, healthcare providers, hospitals, rehabilitation facilities, and community organizations.
• Track referral activity and provide updates throughout the intake process.

Communication & Coordination

• Collaborate with clinical, scheduling, billing, and operations teams to facilitate timely admissions.
• Communicate admission status and updates to referral sources and families.
• Escalate complex clinical or operational concerns to appropriate team members.
• Ensure smooth handoff from intake to ongoing service delivery teams.

Compliance & Documentation

• Maintain compliance with agency policies, HIPAA regulations, and applicable state and federal requirements.
• Ensure all intake records are complete, accurate, and submitted within required timeframes.
• Protect confidential patient information at all times.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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