Intake Coordinator

Job Description

REQUIREMENTS

• Have experience in healthcare, ABA, behavioral health, or a client-facing administrative role
• Are confident on the phone and able to guide conversations with empathy and clarity
• Know your way around spreadsheets, CRM systems, or EMRs (or are quick to learn)
• Can juggle multiple moving pieces without breaking a sweat
• Are a natural problem-solver who stays organized and detail-oriented
• Thrive in a remote work environment and can stay accountable to your time
• Want to make a meaningful difference in the lives of children and families

RESPONSIBILITIES

• Be the first point of contact for new families interested in services
• Collect intake information and enter it into our system accurately and efficiently
• Follow up with families via phone and email to keep the intake process moving
• Coordinate with our clinical and administrative teams to ensure a smooth handoff
• Assist with insurance verifications and intake paperwork
• Answer questions about our services, insurance, and process (we’ll give you scripts and support)
• Track all incoming inquiries and manage follow-ups with care and professionalism
• Help schedule initial assessments and connect families to the right clinical team
• Stay on top of deadlines, documentation, and family communication
• Be a voice of calm, warmth, and efficiency for every parent you talk to

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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