Implementation Manager

Job Description

REQUIREMENTS

• 8+ years of experience in healthcare, especially working with health plans on implementations; consulting experience preferred
• High level technical knowledge and understanding to be able to liaise with and understand product, development and engineering teams’ tasks
• Exceptional communication skills with strong interpersonal skills and experience in customer-facing roles
• Organized and detail-oriented with demonstrated success running a implementation work, including project plan definition through execution
• Start-up ready mindset – progress over polish, able to exhibit comfortableness with ambiguity
• Intellectually curious, able to self-start solution discovery (exhibits owner mentality)Fast paced startup experience and ability to quickly ramp up and work with cross functional teams
• Familiarity with value based care models, novel care models (e.g., advanced primary care), payer, provider, and digital health trends
• Prior experience and high level of comfort working in Powerpoint (including storytelling via slides), Monday.com, Microsoft Project, and Excel

RESPONSIBILITIES

• Drive implementation from end to end, both internally and externally with client teams
• Assist teams in moving from pitch to close by serving in an internal project management capacity
• Partner with health plan and risk bearing provider clients to successfully launch Cohere Health products within their organization
• Act as the key liaison between client implementation team and cross functional teams at Cohere to drive day to day implementation activities
• Project manage and monitor the implementation process, working closely with clients, vendor partners, and Cohere teams
• Develop and manage a detailed project schedule and work plan, involving all relevant stakeholders and closely monitoring the status of key deliverables
• Track and report on implementation progress and key risks and issues
• Refine implementation best practices and create an efficient and repeatable model for future clients
• Support the creation of a playbook to guide process for implementing with additional customers

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