Hospice Scheduling Specialist

Job Description

REQUIREMENTS

• College degree preferred
• High school diploma or GED equivalent required
• At least two years of scheduling experience (Hospice scheduling highly preferred)
• Strong computer skills
• Critical thinking and problem-solving skills

RESPONSIBILITIES

• Coordinate and assign daily patient appointments and schedules for clinical field staff
• Complete the scheduling workflow by assigning appropriate clinical team members according to the ordered visit frequencies
• Plan and assign client visits to clinical staff based on geographic proximity and staff availability, in coordination with Clinical Supervisors
• Proactively identify and resolve scheduling issues to ensure all patient appointments are accurately assigned and not missed
• Generate and work daily and weekly scheduling reports to ensure timely patient visit assignments, monitor visit completion, and identify unassigned visits
• Effectively communicate essential information to the hospice management team and clinical providers to support seamless coordination of care and services
• Participate in daily scheduling morning team huddles, and attend scheduled company meetings
• Prepare Triage after-hours, holiday, and weekend scheduling reports for the Triage and weekend staffing teams
• Effectively utilize computer software applications (Microsoft Word, Microsoft Excel, and Microsoft Teams)

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