Help Desk / IT Support Specialist

Job Description

REQUIREMENTS

• At least 1 year of experience in IT support or a helpdesk role
• Hands-on experience with Windows and macOS
• Familiarity with at least one ticketing system (Zendesk, Jira, or ServiceNow)
• Basic understanding of networking: VPN, DNS, TCP/IP
• You can explain technical issues in plain language without making people feel bad for asking
• Comfortable working independently and staying on top of your queue without someone checking in constantly

RESPONSIBILITIES

• Handle incoming support tickets through tools like Zendesk, Jira, or ServiceNow and make sure every one of them gets resolved
• Troubleshoot hardware, software, and connectivity issues across Windows and macOS environments
• Manage user accounts and access permissions using Active Directory and Microsoft 365
• Support networking issues including VPN connectivity, DNS, and basic TCP/IP troubleshooting
• Write up clear documentation and keep the internal knowledge base up to date so issues do not repeat
• Escalate complex or recurring problems to the right team with context included

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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