Full-Time Associate Call Center Representative

Job Description

REQUIREMENTS

• High school diploma or GED completed at time of application submission.
• One year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.

DESIRED

• Direct call center experience of 3+ years is preferred
• Bachelor’s degree or associates degree
• Willingness to work in an environment that requires 100% phone-based customer interaction.
• Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
• Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc.
• Ability to always handle and protect confidential information and act with integrity.

RESPONSIBILITIES

• Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction.
• Use professional judgement and escalate customer issues/concerns to management when appropriate.
• Participate in on-call rotation.
• Promote sales of available products and services, as appropriate.
• Building genuine connections with customers and being a great ambassador for the Duke Energy brand.
• Perform other duties as assigned, including work on special projects.

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