Experience Manager

Customer Experience Manager
Remote
February 18, 2026
Application ends: May 19, 2026

Job Description

JOB DETAILS


REQUIREMENTS

  • 7–10 years of experience in People or workplace experience management, HR programs, engagement, or related fields.
  • Hands-on experience working in and supporting a fully remote or distributed organization.
  • Proven experience executing and scaling virtual or remote programs within an established People strategy.
  • Experience managing and optimizing digital workplace or collaboration platforms (Workvivo or similar).
  • Strong organizational and project management skills with a high attention to detail.
  • Comfort using data and teammate insights to inform improvements and reporting.
  • Excellent written and verbal communication skills.
  • Experience supporting enterprise virtual events and programs that drive engagement and connection in a remote or distributed environment.
  • Ability to partner cross-functionally and execute effectively within defined direction.
  • Creative, thoughtful, and execution-focused.

RESPONSIBILITIES

  • Execute our client’s remote teammate experience initiative – based on strategy and direction set by People Experience leadership – to strengthen connection, alignment to mission and values, and engagement across a fully distributed workforce.
  • Create and maintain repeatable playbooks, toolkits, workflows, and templates for virtual experiences and remote engagement (onboarding, engagement, retention, offboarding).
  • Serve as the primary advocate for remote experience needs across the organization
  • Build and optimize remote work frameworks and norms, such as best practices for meetings, collaboration guidelines, and teammate experience standards to support remote collaboration and engagement.
  • Own the day-to-day management and operation of the digital workplace and social intranet (Workvivo).
  • Implement engagement and culture campaigns through the digital workplace to support enterprise communication and connection goals.
  • Plan and deliver virtual events and experiences, including enterprise programs such as a teammate development week and virtual recognition moments.
  • Partner with Learning & Development, Recognition, and People partners to support aligned virtual programming.
  • Track and report on engagement, adoption, and participation metrics for remote and virtual programs.
  • Gather, analyze and apply teammate feedback and data to continuously improve execution and experience quality.
  • Serve as a practical resource for leaders and teams on effective remote collaboration and virtual engagement practices.
  • Collaborate with in-person experience and People programs partners to ensure a cohesive end-to-end teammate experience.
  • Identify risks to experience and quality and proactively implement solutions
  • Stay current on remote work best practices, tools, and trends

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