Executive Advisory Programs Manager

Job Description

REQUIREMENTS

• 7+ years of experience building and leading executive advisory boards, councils, or comparable programs for a global business, including setting program strategy and operating the program from recruitment through follow-up
• Demonstrated ability to build trusted relationships with C-suite and other senior executives and to represent an organization credibly in executive settings
• Experience leading complex, cross-functional programs and defining clear responsibilities among teams with adjacent or overlapping remits
• Ability to understand technical products and concepts, identify the implications for customers, and connect executive feedback with product and business priorities
• Experience designing and delivering high-touch executive events with careful attention to the member experience, content, logistics, and follow-through

Preferred qualifications

• Experience building a portfolio of interconnected global, regional, or segment-based advisory programs
• Experience developing systems for synthesizing qualitative customer feedback, routing it to relevant teams, and measuring whether it influenced decisions
• Experience working with product, marketing, sales, customer success, solutions, and events teams in a global technology organization
• Familiarity with financial infrastructure, payments, software platforms, or another technically complex industry

RESPONSIBILITES

• Define our client’s global executive advisory strategy, including the purpose, audience, operating model, and relationship between global, regional, segment, and emerging programs
• Own and evolve our client’s global Customer Advisory Board, including member strategy and recruitment, executive engagement, agenda development, meeting delivery, and year-round programming
• Create a repeatable playbook that enables regional and segment teams to build effective advisory councils while maintaining a consistent quality bar and connection to our client’s broader program
• Identify, launch, and incubate new executive advisory programs that address emerging customer needs and our client’s priorities
• Partner with Product and Product Marketing leaders to select strategic topics, translate customer priorities into productive discussions, and route resulting insights to the teams that can act on them
• Lead cross-functional planning across Product, Product Marketing, Sales, Customer Success, and external agencies, establishing clear responsibilities and resolving areas of overlapping ownership
• Define and measure program impact, including member engagement, the quality and activation of feedback, executive relationship development, and evidence that customer insights are informing our client’s decisions

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