Entry level IT support specialist

Entry-Level IT Support Specialist
Remote
May 19, 2026
Application ends: August 17, 2026

Job Description

REQUIREMENTS

  • Basic understanding of computer hardware components and operating systems including Windows, macOS, and Linux.
  • Familiarity with software troubleshooting techniques for common applications such as Microsoft Office suite and G suite
  • Knowledge of computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls, and network security best practices.
  • Experience with help desk ticketing systems is a plus.
  • Strong communication skills with the ability to explain technical information clearly to non-technical users.
  • Ability to work independently while collaborating effectively within a team environment.
  • Eagerness to learn new technologies as needed.

RESPONSIBILITIES

  • Assist users with technical support requests related to hardware, software, operating systems (Windows, macOS), and mobile devices.
  • Troubleshoot and resolve issues involving computer hardware components, peripherals, and software applications such as Microsoft Office.
  • Support network administration tasks including LAN (Local Area Network), DNS (Domain Name System), TCP/IP protocols, VPN (Virtual Private Network), firewall configurations, and Unifi devices.
  • Manage user accounts and permissions using Active Directory and GPO (Group Policy Objects).
  • Help maintain the organization’s IT infrastructure by supporting server environments like Windows Server.
  • Use help desk tools to log your activity.
  • Collaborate with team members on network issues involving TCP/IP protocols, DNS configurations, and network security measures like firewalls and mapped drives.
  • Assist in deploying updates or patches across systems using management tools.
  • Support the setup and maintenance of network devices including switches, routers, and wireless access points like Unifi.
  • Communicate clearly with users to explain technical solutions effectively while maintaining a positive attitude.

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