Engagement and Support Representative

Job Description

JOB DETAILS

REQUIREMENTS

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Previous experience in customer service, support, engagement, or related roles
• Strong communication skills (written and verbal)
• Ability to build rapport and maintain positive customer relationships
• Excellent problem-solving and organizational skills
• Comfortable using computers, CRM systems, and standard office software
• Ability to multitask and manage time effectively in a fast-paced environment
• Professional, empathetic, and customer-focused attitude

Preferred Skills

• Experience with customer engagement or account management
• Familiarity with CRM tools (Salesforce, HubSpot, etc.)
• Sales support or upselling experience
• Ability to work independently and as part of a team

RESPONSIBILITIES

• Act as the main contact for customer inquiries via phone, email, chat, or in person
• Build and maintain strong relationships with customers to increase engagement and satisfaction
• Provide timely and accurate support to resolve customer issues and concerns
• Assist with onboarding new customers and explaining company products, services, or processes
• Follow up with customers to ensure issues are resolved and expectations are met
• Document customer interactions and maintain accurate records in CRM systems
• Identify customer needs and escalate complex issues to appropriate internal teams
• Collect customer feedback and share insights with management to improve services
• Support retention efforts by encouraging continued use of company offerings

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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