Development Operations Specialist

Job Description

JOB DETAILS

REQUIREMENTS

• High School diploma or GED.
• 2+ years in gift/payment processing, database management, data entry, or other related operations work.
• Strong basic computer proficiency, including fast and accurate typing; proficiency with Microsoft Suite, spreadsheets, and operational tools.
• Excellent organizational and time management skills in a remote environment.
• Aptitude for learning new systems and processes; adaptability and openness to change as processes evolve.
• Clear communication and a customer‑service mindset; collaborative spirit and willingness to support a shared knowledge ecosystem and team goals.
• Ability to stay focused during structured, repeatable tasks without sacrificing accuracy or efficiency.
• Demonstrated commitment to Diversity, Equity & Inclusion.

Preferred

• Experience with databases/CRM systems (e.g., Salesforce or similar).
• Payment processing experience in high‑volume environments.
• Familiarity with nonprofit giving (major and institutional gifts, donor advised funds, acknowledgements, premiums, matching gifts).
• Bookkeeping/accounting exposure.
• Interest in public media.

RESPONSIBILITIES

• Process donations from multiple sources, including partner organizations, direct mail, web forms, telemarketing files, payroll deductions, fund drives, and more.
• Manage monthly sustainer adjustments.
• Reconcile and resolve payment declines and discrepancies.
• Maintain and update records in the company CRM database systems, including Salesforce NPSP, with a high level of accuracy and consistency.
• Fulfill requests from Member & Audience Services, Philanthropic Development, and other internal partners.
• Research data and error issues and provide timely, clear, and professional resolutions.
• Follow documented SOPs and contribute feedback to improve workflows and reduce rework.
• Assist with data clean-up and process improvement projects as needed.
• Complete other tasks as assigned in support of team goals.

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